frequently asked questions

I use 100% wool yarn by Brown Sheep Co. for my pieces. When I first started learning to tuft, I used acrylic yarn because of its affordability. However, I wanted a more environmentally friendly fiber, so I have moved over to wool because it is soft, durable, biodegradable, and flame resistant.

Brown Sheep Co. is a family owned and operated yarn spinning mill located in Nebraska that prides itself on "green" practices. The company has been creating natural and sustainable yarn at their own mill for 35 years, recycling 70%-90% of their daily waste water as just one of the many efforts to leave a small footprint.

To keep your rugs looking fresh, you can clean them with a vaccum or lint brush. Upon arrival, shedding is normal and will settle after a few days. Spot clean with mild soap and water. Do not machine wash, bleach, or iron. Keep in low traffic areas or hang on the wall to ensure longevity.

Yes, please refer to the commission request page for more details.

If you like a rug design and want to customize the colors, feel free to reach out via email.

Most items are made to order, so it will take up to 4 weeks to produce your piece. You will be sent a tracking number when your piece is shipped.

If you are Chicago based, we can arrange a pickup/dropoff.

Made to order and custom items can not be refunded or returned if they have been started. If there is an issue with your purchase, feel free to reach out, and we can try to work something out.